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Minimum Order
$750.00 on list price


Payment Methods
Credit Cards: please fax credit card authorization (download authorization) to 250 717 1636 or call 250 717 1626

Company Cheque: Please issue a cheque in the a name of XXXXXX (Maybe Keaan or Tops Total Office Products Ltd – I am checking with the bank)


Shipping & Handling
All orders are shipped within 2 – 4 business days of receipt of payment. Shipping is via a reliable courier unless special instructions are given by customer. Please specify shipping address when you place an order. Actual shipping charge will be added to your invoice once shipment leaves our warehouse. 


Return or Exchange
You must fill up the Return Authorization Request (download return authorization request) prior to returning a package. A Return Authorization will be issued along with instructions to return the products.  If the product is being shipped back, you will take full responsibility for getting the item to us. This also includes coordinating insurance of the such item(s) with the shipping company. We will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of its original form when bought. 

We reserve the right to refuse any return in which the product is disassembled or not in its original form, without its original instructions, accessories, manuals, and anything else that came with the original package.

Products that are determined to have been damaged by the customer will also be denied for return. Please make sure the return is in its original form.

There will be a 20% restocking fee applied to all items returned for refund. 


Warranty
Keaan products are proudly handcrafted by artisans in our state-of-the-art factory. We stand behind these products with a warranty covering defects in materials or workmanship for one year from the date of purchase. While our products are made to the highest possible standard of quality, if our product has a defect, you can bring it with the original proof-of-purchase for assessment. The pieces are designed and crafted for longevity, and repair is always our preferred course. If the piece cannot be repaired, we will replace it with the same item. If the same item is not available for replacement, we will replace it with your choice of a comparable good of equal price. Our warranty is void if the piece is damaged due to excessive wear-and-tear, abuse, or misuse. It is also void if the good has undergone repair or alteration by a third-party. 


Credit Card Refund
Returned items must be stocked and processed in our facility before refunds are issued to the customer’s credit card. Credit card refunds may take up to 10 days to be issued, depending on processing constraints.

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